Terms and Conditions

  • Our Terms & Conditions policy does not restrict your personal rights as per the Consumer Guarantees Act 1993.
  • By placing an order with us you are agreeing to all our Terms & Conditions and information on this page.
  • We reserve the right to change any information on the quoil.co.nz website at any time.
  • QUOIL Gallery Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Unless otherwise specified, all amounts shown on the quoil.co.nz website are in New Zealand dollars.

 

PAYMENTS

We accept the following forms of payment:

  • Visa
  • Mastercard
  • Bank Deposit (New Zealand only)
  • PayPal

All credit card transactions are securely processed by Payment Express.

 

DELIVERY TIMES AND METHODS 

New Zealand: usually one working day if order placed before 12 noon.  We use a signature required courier service; if possible use an address where someone can sign.  Otherwise the package will be taken to the depot.

 

JEWELLERY DESCRIPTIONS

QUOIL aims to be as accurate as possible when describing the jewellery featured on our site. However, QUOIL does not guarantee that the jewellery description or other content on this site is 100% accurate, complete, reliable or error free.

 

COLOURS

Every effort has been made to portray the colours of our jewellery that appear on this website as accurately as possible. However, because the actual colours you see depends on the monitor you are using, QUOIL cannot guarantee that your monitor's display of any colour will match the jewellery exactly.

 

REFUNDS 

If you are not 100% satisfied with your purchase, you can return the jewellery and get a full refund.

You have 21 days from the date you purchased to return it to us.

The jewellery must be in the same condition you received it and in the original packaging from us. Please keep the receipt.

 

PRE-ORDERS

  • Pre-orders are offered with estimated delivery dates only.
  • You will be notified by email in the event of a delayed delivery.
  • Short shipment: pre-orders will be prioritised on the order they were placed. If a pre-ordered item is unavailable, you will be notified via email.

 

PRIVACY

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through a PayPal secure payment gateway.

 

DISCLAIMER

QUOIL Gallery Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of jewellery. QUOIL shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information available on the website, regardless of the type of claim or the nature of the cause of action.

 

COOKIES

QUOIL Gallery Ltd uses cookies to help provide the best experience for our customers and make our website easier for you to use. We may use temporary (session) cookies or permanent cookies when you access our website. If you use our site and you have enabled cookies we take it to mean that you accept our usage of cookies. You are able to accept or refuse the use of these cookies, but by doing so may restrict your ability to use the site.

 

INTELLECTUAL PROPERTY

The content and design of this website is copyright and belong to QUOIL Gallery Ltd. "QUOIL" is a registered trademark.

 

QUESTIONS

If you have any questions please email us at gallery@quoil.co.nz or call us on +64 4 384 1499.

We are open Tue-Fri 11am-6pm, Sat 11am-3pm (New Zealand time).